Cancel a payment
For:Administrator
Deletion is available for manually entered payments and certain imported payments, with the necessary permissions. An online payment received should not be deleted to replace a refund.
Check eligibility
| Payment | Possible action |
|---|---|
| Manual entry | Deletion depending on your rights. |
| Payment marked as imported | Deletion depending on your rights and the protections of associated documents. |
| Online or kiosk payment | Use the refund when it is offered. |
| Payment linked to a document issued by an external platform | Deletion remains protected, even after historical import. |
Cancel entry
- Find the payment in the list and open its actions.
- Select deletion if it is offered.
- Read the consequences, enter the requested reason, and confirm.
- Check the payment, documents, and related commitments after the operation.
Unisoft marks the relevant payments as canceled and retains the reason. A group or document reference may apply to multiple authorized lines; verify this scope before confirmation.
Deletion does not return any amount to the donor and does not remove a transaction from the original software. For an import, also check the correction to be made in this tool.
See Modify a payment and Refund a payment.