Refund a payment
The refund actually returns the amount collected to the donor through the payment platform. At Unisoft, the process supports Stripe and Nedarim for eligible payments. The available rights and actions are controlled based on the specific payment.
Request a refund
- Open the confirmed payment that has not yet been refunded, then its actions.
- Select Refund if the option is available.
- Enter the required reason and comment.
- If the payment comes from a subscription, check the suspension option offered: refunding one installment and stopping subsequent ones are two separate decisions.
- Confirm once, then check the result.
The process involves a full refund. A grouped payment or special protection may prevent individual action. For another platform or an operation not offered, check with support and the platform regarding the handling before correcting the entries.
Read the result
A refund being processed has not been confirmed yet. If there is an explicit refusal, read the reason before attempting again. If the platform’s response is missing or unclear, check the transaction there first: do not submit a new request blindly.
For Nedarim, the unresolved response remains To review without automatic follow-up. Refund rights must be activated on the Nedarim account.
Documents and commitments
With Stripe, the associated Unisoft receipts are canceled according to the refund processing. With Nedarim, the original documents are retained, and a negative receipt is issued by the platform.
Check the related Pledges and their outstanding balance after confirmation. Any possible suspension of a subscription and the correction of an entry still need to be verified separately.
See also Cancel a payment to correct an entry without returning money through the bank.