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View payments generated by a subscription

For:Administrator
Preview: View payments generated by a subscription

Each subscription generates, month after month, child payments. Viewing this history lets you check regularity, spot a past failure, download a specific tax receipt, or analyze the cumulative total of a loyal donor.

From the details panel​

The quickest way to see the history is to open the subscription's details panel.

  1. 1

    Open the Recurring payments screen

    Finance menu → Recurring payments (/app/paiements/recurrent).

  2. 2

    Click on the subscription's row

    The side panel opens on the right.

  3. 3

    Scroll down to the “Payment history” section

    The block lists all generated direct debits, from most recent to oldest.

Each row shows:

InformationDetail
DateDay of the direct debit
AmountSum charged (in € or the subscription's currency)
StatusValidated, Refunded, Failed, etc.
Tax receiptIcon with direct link to the PDF if generated

Click on a payment to open its full record​

To go further on a specific payment (modify, refund, see the detailed tax receipt), click on the payment row in the history. The Payments module opens directly on the full record.

→ See View my payments for all available actions on a payment.

Quick access from the Payments module​

Another way to see all payments of a subscription is to filter the Payments module by the parent subscription identifier.

  1. 1

    Retrieve the subscription identifier

    In the details panel, the identifier is visible at the top (short alphanumeric format). You can copy it in one click.

  2. 2

    Open the Payments module

    Finance menu → Payments → All payments tab.

  3. 3

    Apply the “Subscription identifier” filter

    In the filter panel, paste the identifier. The list narrows to the child payments of this subscription.

Advantage of this method: you benefit from all the Payments module's functionality (Excel export, modification, refund, detailed statistics).

Typical use cases​

Check the regularity of a donation over 12 months​

  1. 1

    Open the subscription details

  2. 2

    View the payment history

    Check that each month appears with a Validated status. If some months are missing or show a failure, you have a signal of action to take.

Download all the tax receipts of a donor​

  1. 1

    Open the details of the donor's subscription

  2. 2

    Click on each tax receipt icon

    In the history, each Validated row offers a link to the PDF of the corresponding receipt.

  3. 3

    For the annual summary

    See Tax receipts for subscriptions. If the annual summary is enabled, you will also find a cumulative PDF at year end.

Identify a past failure​

If a donor reports to you that one of their direct debits did not go through:

  1. 1

    Open the subscription details

  2. 2

    Spot the row with “Failed” status

    The reason (insufficient_funds, card_declined…) is indicated there.

  3. 3

    Depending on the reason, act

    • Card rejected → Send an update link
    • Insufficient balance → ask the donor to top up and wait for the next attempt
    • Depending on the reason and number of attempts, the subscription may require Manual intervention; see Manage failures

Going further​