Reactivate a subscription
Reactivation restarts the automatic direct debits of a subscription previously paused. It is the reverse operation of pausing, and is done in one click.
Before reactivating
Check two things:
| Check | Why? |
|---|---|
| Is the donor ready to resume? | Avoids a direct debit that would surprise them |
| Are the card or mandate still valid? | A card expired during the pause will block the resumption |
If the card has expired in the meantime, you will see it immediately after reactivation — Unisoft will switch the subscription to Expired card instead of In progress.
Procedure
- 1
Open the Recurring payments screen
Finance menu → Recurring payments (
/app/paiements/recurrent). - 2
Go to the “Paused” tab
Click on the Paused tab (orange badge) at the top of the list.
- 3
Locate the subscription
Use contact search if the list is long.
- 4
Open the details
Click on the row or on the eye icon on the right.
- 5
Click on “Reactivate”
In the actions area at the bottom of the panel. The button is only visible for Paused subscriptions.
- 6
Confirm
A window summarizes the parameters (amount, method, reason) before reactivation. Validate.
Immediate effect
As soon as confirmed:
- ✅ The status returns to In progress (green badge)
- ✅ The subscription switches from the Paused tab to the In progress tab
- ✅ The Unisoft nightly task resumes automatic driving
- ✅ The next direct debit will take place on the next monthly date (calculated from the original date, not the reactivation date)
Special case: card expired during the pause
If the donor's card has expired during the pause, here is what happens:
→ See Manage an expired card for the complete procedure.
Special case: pause following a refund
If the subscription was paused following a refund (Unisoft's automatic proposal), think to check two things before reactivating:
- Is the donor in agreement for the resumption? A refund often means there was a difficulty or dispute
- Is the initial problem solved? (double payment, amount error, service disagreement…)
Once these points are clarified, reactivation is done normally.