Reactivate a subscription

For:Administrator

Preview: Reactivate a subscription

Reactivation restarts the automatic direct debits of a subscription previously paused. It is the reverse operation of pausing, and is done in one click.

Before reactivating

Check two things:

Check	Why?
Is the donor ready to resume?	Avoids a direct debit that would surprise them
Are the card or mandate still valid?	A card expired during the pause will block the resumption

If the card has expired in the meantime, you will see it immediately after reactivation — Unisoft will switch the subscription to Expired card instead of In progress.

Procedure

1. 1

   Open the Recurring payments screen

   Finance menu → Recurring payments (/app/paiements/recurrent).

2. 2

   Go to the “Paused” tab

   Click on the Paused tab (orange badge) at the top of the list.

3. 3

   Locate the subscription

   Use contact search if the list is long.

4. 4

   Open the details

   Click on the row or on the eye icon on the right.

5. 5

   Click on “Reactivate”

   In the actions area at the bottom of the panel. The button is only visible for Paused subscriptions.

6. 6

   Confirm

   A window summarizes the parameters (amount, method, reason) before reactivation. Validate.

Immediate effect

As soon as confirmed:

• ✅ The status returns to In progress (green badge)
• ✅ The subscription switches from the Paused tab to the In progress tab
• ✅ The Unisoft nightly task resumes automatic driving
• ✅ The next direct debit will take place on the next monthly date (calculated from the original date, not the reactivation date)

ℹ

When will the next direct debit take place?

The direct debit date remains the same as the original: if the subscription was charging on the 15th of each month before the pause, it will resume charging on the 15th of the month following reactivation. No direct debit is caught up for the months spent in pause.

Special case: card expired during the pause

If the donor's card has expired during the pause, here is what happens:

→ See Manage an expired card for the complete procedure.

Special case: pause following a refund

If the subscription was paused following a refund (Unisoft's automatic proposal), think to check two things before reactivating:

• Is the donor in agreement for the resumption? A refund often means there was a difficulty or dispute
• Is the initial problem solved? (double payment, amount error, service disagreement…)

Once these points are clarified, reactivation is done normally.

Control the situation before resuming

Before resuming, check the reason for the interruption and any bank transactions still being processed. A Disputed direct debit requires communication with the donor and prior resolution. Not all subscriptions managed by the platform offer local resumption. See the failures and follow-ups.

Going further

• Pause
• Cancel permanently
• Manage an expired card