Handle direct debit failures
Open the subscription from Payment failed, Manual intervention or Expired card, then check its status and recent payments.
Read the reason
The page may display Reason for the Stripe failure along with details provided by the platform. If retrieving them fails, use Try again. Stripe may also fail to provide any detailed reason.
A badge Disputed direct debit requires special verification: the customer has asked their bank to refund the deduction. Contact them to resolve the issue before resuming the subscription. Simply renewing the card does not address this situation.
Remind the donor
When the record offers Remind the donor, check the address and the recovery link that have been prepared.
- Resend email requires confirmation before adding the message to the send queue. This response still does not prove that it has been delivered to the recipient.
- Prepare WhatsApp message opens a pre-filled message. You decide whether to send it via WhatsApp yourself.
An invalid email or number prevents the corresponding action. If a bank transaction is already being processed, wait for its result before attempting again. A very recent request to retry may also require a delay before another attempt can be made.
Check recovery
After the donor has taken action, update the record and check the status, next deadline, and payments. A link sent or opened does not constitute a payment received.
Some subscriptions imported from Stripe Billing or managed by another platform have an external schedule: use the actions provided for this type of subscription. Do not assume that local suspension or resumption is available for all contracts.