Understand a subscription's statuses
The subscription list now separates the following scenarios, on desktop and mobile.
| Tab | What needs to be checked |
|---|---|
| In progress | The subscription remains active; check the next due date and the payments that have actually been received. |
| Last payment | The subscription is approaching its final scheduled deadline; verify its date and outcome. |
| Payment failed | A payment attempt failed; open the record to read the reason and available actions. |
| Manual intervention | Further action requires verification, especially after a Disputed direct debit. |
| Expired card | The payment method needs to be renewed. |
| Paused | Direct debits are suspended under the platform’s terms. |
| Completed | There are no more upcoming deadlines. |
Reading dates without confusing them
The last payment received refers to money actually collected. A bank transaction that is still being processed has not yet been collected.
The status of the next deadline indicates a scheduled date, a deadline that needs to be updated, an In progress deduction, a pause, or no available date. An expired date is not shown as a new future deadline.
The final scheduled payment date corresponds to the calculated end date of a fixed-term schedule. It may not be available for an unlimited subscription or one whose schedule is managed by the platform. It does not prove that the Last payment has been received.
Failures and disputes
For Stripe, the record shows the known reason, any available details, and a retry action if retrieval fails. The absence of a detailed reason does not mean the payment was successful.
The Disputed direct debit badge indicates that the customer has requested their bank to refund the deduction. Contact them and verify the situation before resuming any transactions.
View Manage failures, reactivate a subscription and view the record.