Skip to main content

Track your transfers

Pour :Administrateur
View of the 'track transfers' page

This page guides you step by step through reading the Transfers page (/app/virements/list). You will learn how to interpret the pending balance, navigate the history and find precisely the payments grouped in each transfer.

Open the page​

  1. 1

    Click your avatar

    At the top right of the backoffice, open the user menu by clicking your avatar.

  2. 2

    Choose 'Transfers'

    Select the Transfers entry in the drop-down menu. The page opens on /app/virements/list.

Read the pending balance​

At the very top of the page, a collapsible card displays the balance still held by the payment gateway, pending transfer.

In collapsed view​

You immediately see the total amount (in green), for example:

Pending transfer balance: €1,850.00

This is the amount collected but not yet credited to your bank account.

In expanded view​

Click on the card's header to display the detail by payment platform. You get for example:

  • Main Association: €1,320.00
  • Sarah Cohen Foundation: €530.00

This split is useful when your organization manages several legal entities: each entity receives its own transfers independently.

Read the transfer history​

The middle table lists all transfers made, from the most recent to the oldest.

Displayed columns​

ColumnContentSortable
Transfer dateDate and time of the transfer made, e.g., Thursday May 15, 2026 at 2:30 PMYes
AssociationLegal entity recipient of the transfer (only if multi-organization)Filterable
PlatformName of the platform originating the transferNo
Amount transferredNet sum transferred to your account (after commissions)Yes
Number of paymentsHow many payments were grouped in this transferYes
PaymentsButton that opens the list of included payments—

Sort and filter​

  • Click on a sortable column header to sort it (amount, number of payments, date).
  • Click the funnel icon of the Association column (in multi-organization) to see only the transfers of one entity.

Pagination​

The table displays 10 transfers per page. Use the pagination at the bottom to browse previous pages.

View the payments of a transfer​

This is the most useful action day-to-day: find which payments make up a transfer received on your bank account.

  1. 1

    Locate the transfer

    In the table, identify the corresponding row (by date and amount, cross-referencing with your bank statement if needed).

  2. 2

    Click 'View payments'

    The button is in the last column (arrow icon). It opens a new tab on the Payments page, pre-filtered to display only the payments linked to this transfer.

  3. 3

    Check the detail

    You get the complete list: donor, individual amount, date, payment reason. The total of these payments matches the transferred amount (before deduction of commissions).

Practical case: a donor disputes a missing transfer​

Scenario: Avi Cohen calls you and says:

"I gave €50 on May 12, I don't see anything on my statement."

Here is the procedure to follow:

  1. 1

    Open the Payments module

    Search for Avi Cohen's payment on May 12 to confirm it is indeed in Unisoft. If it is there, then it has been collected.

  2. 2

    Note the identifier of the associated transfer

    On the payment's profile, locate the identifier of the transfer it was linked to. If no transfer is associated, that means the payment is still in the pending balance — it will be transferred at the next cycle.

  3. 3

    Go to Transfers

    If the payment is linked to a transfer, open the Transfers page and search for the transfer by its date. Confirm that it has been completed.

  4. 4

    Communicate the date to Avi

    You can reply for example: "Your €50 donation was successfully collected on May 12 and included in the transfer of May 19 to the association's account."

Monthly bank reconciliation​

For a clean accounting reconciliation at the end of the month:

  1. 1

    Retrieve the bank statement

    Download the statement of your organization's account for the month.

  2. 2

    List the Unisoft transfers of the month

    On the Transfers page, filter by association if needed and sort by date.

  3. 3

    Check off the matches

    For each row of the statement labeled "Unisoft transfer" (or equivalent), find the corresponding transfer. The amounts and dates must coincide.

  4. 4

    Detail if needed

    For each transfer, use "View payments" to provide the exact composition to the accountant.

Pitfalls to avoid​

PitfallWhyHow to avoid
Confusing a payment (donor) and a transfer (bank)The payment is the donor's operation; the transfer is the bank transfer that groups several paymentsAlways look in Payments for donor details and in Transfers for bank flows
Worrying that a pending balance stays high at the beginning of the weekTransfers usually go out once a weekCheck the history: a transfer will have been made recently
Not finding a transfer for a recent paymentThe usual delay is 2 to 7 days between payment and transferThe payment is in the pending balance, it will be grouped at the next cycle

Takeaways​

  • The Transfers page is read-only: you don't trigger anything, you view.
  • The pending balance corresponds to what has been collected but not yet transferred.
  • Each row of the table is a bank transfer that groups several payments.
  • The "View payments" button is the key to bank reconciliation.
  • In multi-organization, the Association column lets you filter by legal entity.

Go further​