Message Campaigns

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View of the 'message campaigns' page

The Message Campaigns module lets you send a single message to a group of contacts in a few clicks, by email, SMS or WhatsApp. It is Unisoft's grouped communication tool.

Route: /app/messages/campagnes

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Not to be confused with the Campaigns module (fundraising)

Unisoft contains two modules with similar names:

• Message Campaigns (this module): grouped communication — you send a message to a group.
• Campaigns (separate module, in Payment pages): targeted donation collection — you open a donation page with a financial goal.

The two modules are not linked. Don't confuse a message campaign (this module) with a fundraising campaign (Campaigns module).

What it's for

Typical use cases:

• Announce an event: "Yom Kippur service at 6 PM this Wednesday".
• Solicit a targeted donation: "Our Rosh Hashanah campaign is open".
• Send greetings: birthdays, Jewish holidays, Mazal Tov.
• Call a general assembly: email with agenda and attachments.
• Confirm a registration: short SMS reminder of an event.
• Communicate an instruction: "Service exceptionally moved to 10 AM".

Anatomy of the page

The page is organized into four zones:

1. Top bar: search field, available SMS credit indicator.
2. Status tabs: All, Draft, Validated.
3. Central table: list of campaigns.
4. Global actions: Delete button (on selection), Create a Campaign button.

The table columns

Column	Content
Date	Campaign creation date (day + time)
Channel	Colored tag indicating the channel: Email, SMS, WhatsApp, WhatsApp / SMS, SMS / Email
Targets	Number of recipient contacts (calculated at creation time)
Deliverability	Visual progress bar + percentages: ✓ X% sent successfully, ✗ Y% in error. Displays — if the campaign is still in Draft.
Categories	Tags of targeted contact categories (max 2 displayed, +N for the rest with tooltip)
Preview	First 80 characters of the message, or Email template tag if a template was used. Tooltip on hover to see 300 characters.
Attachments	Counter for web links (🔗), documents and videos (📎) attached. — if nothing.
Actions	Contextual buttons depending on status (see below)

The two campaign statuses

A campaign goes through a two-state life cycle:

Status	Code	Meaning	Editable?	Visible to recipients?
Draft	INIT	Campaign created but not yet validated. No sending in progress.	✅ Yes — you can modify it freely	❌ No — nothing has been sent
Validated	VALIDATE	You have validated the campaign. Sending has started (or is scheduled for a future date).	❌ No — too late to modify	✅ Yes — the first sends are on the way

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The status remains 'Validated' even after sending

There is no "Completed" status on the campaign side: once sending is triggered, the campaign stays in Validated indefinitely. Sending progression (Sent, In progress, Failed) is tracked on the recipients side via the detail page, not via the global status.

The tabs at the top of the table (All, Draft, Validated) let you filter by status. Each tab displays in parentheses the number of campaigns in that state.

Contextual action buttons

The Actions column changes depending on status:

On a Draft campaign

• Edit (pencil icon, blue): reopens the form to adjust content, targets, additional content or scheduling.
• Validate and send (send icon, green): moves the campaign to Validated. If scheduling is defined, sending will wait for the planned date; otherwise it starts immediately.

On a Validated campaign

• View send details (eye icon, blue): opens the Track a campaign page (/app/messages/detail?id=...) with statistics and the list recipient by recipient.

Special case: WhatsApp campaign without active connection

If you have created a WhatsApp campaign but your WhatsApp Business account is not connected at the time of sending, a QR Code button (orange) appears: it lets you relaunch the WhatsApp connection by scanning a QR code from your phone.

The SMS credit

Above the table, on the right, you permanently see your available SMS credit:

1,250 SMS available ⓘ

Click on the small info circle to the right of the number to open the SMS pricing window and purchase additional credit if needed.

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Why credit for SMS and not for emails?

SMS have a direct cost per message (billed by the telecom operator). Unisoft pre-purchases SMS packs that you consume. Emails go through your own sending infrastructure (configured in your organization) — the cost is included in your subscription and there is no visible per-message counter on the admin side.

Search a campaign

The search bar at the top left accepts free text. The search covers the title/subject of the campaign.

Combined with status tabs, you can for example:

• Filter Validated + type rosh hashanah → all Rosh Hashanah campaigns launched.
• Filter Draft + type service → all service drafts still to validate.

Select and delete in bulk

A checkbox on each row lets you select multiple campaigns. Once the selection is made, the Delete button (red) at the top right becomes active.

A confirmation is requested (Are you sure you want to delete these campaigns?).

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Deleting a validated campaign

If you delete a campaign in Validated status whose sending is in progress, messages already sent cannot be cancelled — they are already with the recipients. Deletion only removes the campaign from your table. To properly stop a send already launched, contact Unisoft support.

Pagination

10 campaigns per page by default. Standard pagination at the bottom of the table.

Going further

• Create a message campaign — the detailed creation workflow
• Track a message campaign — the detail page (statistics, statuses per recipient)
• Email templates — to use email templates prepared in advance
• Email unsubscribe — how unsubscribe and the opt-out list work