Track a message campaign

Pour :Administrateur

View of the 'track a message campaign' page

The detail page of a campaign lets you visualize where the sends stand, recipient by recipient, after a campaign has been validated.

Route: /app/messages/detail?id=<campaign-id>

How to access it: from the list /app/messages/campagnes, click on the View send details button (blue eye icon) on the row of a campaign in Validated status.

What this page is for

The detail page answers three questions:

• "Did my message go out?" → the KPI bar Total Sent tells you at a glance.
• "Who didn't receive and why?" → the Failed tab lists the errors with the associated technical message.
• "Did my contacts open the email?" → the Views column indicates the number of opens per recipient (only for emails).

Anatomy of the page

The page consists of three zones:

1. Campaign Information block (at the top): recap of what was sent.
2. KPI block (in the middle): three global counters.
3. Send Detail table (at the bottom): the list recipient by recipient.

Campaign Information block

Displayed at the top, this block recaps:

Field	Content
Creation date	When the campaign was created (Created on May 12, 2026 at 14:30)
Channel	Channel tag (Email, SMS, WhatsApp, etc.)
Status	Current status tag (see below)
Recipients	Total number of targets
Targeted categories	Tags of categories used for targeting
Message content	Text of the sent message (scrollable area if long)
Email template used	Template preview if the campaign used a template

The possible status tags

Tag	Meaning
Draft (gray)	INIT status — you shouldn't see the detail in this case (the button is not displayed)
Validated (blue)	Sending has been triggered. This status does not change after the end of sends: the campaign stays at Validated indefinitely. The actual progression is read in the Detail table and in the KPIs.
Scheduled for DD/MM/YYYY HH:mm (purple)	The campaign is validated but waiting for a future date
Connection required (orange)	WhatsApp campaign without connected WhatsApp Business account — you need to scan the QR code from the list

KPI block

Three counters in colored cards:

KPI	Calculation
Total	Total number of planned sends = number of campaign recipients
Total Sent	Number of sends whose status is different from INIT (i.e. SUCCESS + ERROR) — in other words, what has been processed, whatever the result
Total Viewed	Number of sends whose view counter (seen) is greater than zero — only for emails, based on the tracking pixel

Example:

KPI	Value	Interpretation
Total	250	The campaign targeted 250 contacts
Total Sent	245	245 sends were processed (sent OR in error). 5 may still be INIT or scheduled.
Total Viewed	138	138 people opened the email at least once

ℹ

Open tracking only applies to emails

Unisoft injects a tracking pixel (invisible 1×1 pixel image) in each sent email. When the recipient opens the email, their mail client downloads the image — which allows to count an "open". This technique:

• Does not work for SMS and WhatsApp.
• May under-estimate actual opens: some mail clients (Apple Mail iOS since 2021, some pro accounts) block pixels by default.
• May over-estimate: the same recipient who opens the email 3 times counts for 3 views.

Send Detail table

This is the heart of the page. It lists each send individually (one per recipient, per channel).

Filter by send status

Three tabs at the top of the table let you filter:

Tab	Backend status	Meaning
Sent	SUCCESS	The send succeeded — the recipient received the message
In progress	INIT	The send is awaiting processing by the worker (rare in practice, except just after validation)
Failed	ERROR	The send failed — see the Description column for the reason

Each tab displays the counter in parentheses (Sent (245), Failed (5)).

The table columns

Column	Content
Creation date	When the send was created (generally = campaign validation date)
Send date	When the send was actually processed by the worker. - if not yet sent.
Contact	Last name + first name of the recipient. - if the send is attached to a virtual contact without a profile.
Phone	Phone number used (for SMS / WhatsApp)
Email	Email address used (for Email)
Description	Empty for successful sends. For sends in error (ERROR), displays the technical message of the failure cause in red.
Channel	Tag of the effective channel used. Useful for mixed campaigns (SMS / Email) — you see which channel was chosen for each contact.
Views	Number of detected opens (emails only). Green tag with checkmark if > 0, empty otherwise.
Content	Preview of the sent content (first 100 characters of the message, or Email template tag if a template was used).

Frequent error causes

For sends in ERROR, the Description column displays the error message in clear. Common causes:

Error message	Cause	Recommended action
The email address <...> is incorrect	Invalid email format (typo, missing @, etc.)	Correct the address on the contact's profile
The email address <...> has unsubscribed	The contact unsubscribed from your emails	No action — it's deliberate. See Email unsubscribe
Generic SMS message	Operator problem or GSM-7 format	Check the number and content

What the page does not do

⚠

No action from the detail page

The detail page is read-only. You cannot:

• Resend to non-openers from this view. To follow up, create a new campaign targeted at the contacts to follow up (you can constitute a temporary category from the export of the first campaign).
• Export the results in CSV from this view. To archive the statuses, copy the table or create an export request via another route.
• Resend a message to a recipient in error. If you correct their email, the next campaign will send correctly, but this one will not be replayed.
• Cancel an ongoing send. Once validated, the campaign runs its course.

Special cases

• Scheduled campaign not yet sent: the status tag displays Scheduled for 15/05/2026 14:00. The Detail table is empty (no send created until the date is reached). The KPIs are at zero.
• Campaign being sent: the In progress tab displays the sends that have not yet been processed by the worker. Refresh the page periodically to track the progression.
• View duplicate: if a recipient opens the email 5 times, the KPI Total Viewed only counts 1 opener (based on seen > 0), but the Views column of their row will display 5.
• Email re-emitted by the recipient's server: some servers re-emit images with a delay. An opening can be detected several hours after the actual send.

Articulate with the campaigns list

To return to the list, click on the Return to campaigns button at the top left of the page (above the title).

The breadcrumb also indicates your position:

Message Campaigns > Campaign Detail

Going further

• Campaign list — the overview
• Create a campaign — the detailed creation workflow
• Email unsubscribe — understanding unsubscribe errors